We are very particular about the people we hire. We screen
them very carefully and conduct scrupulous background
checks. Our employees are bondable and our team leaders
provide thorough supervision. We can provide references
to homeowners and will be glad to answer any other specific
questions about our staff. If there are any losses or
breakage during cleaning, we will be fully responsible.
Most clients find it convenient to leave a check, payable
to Partners In Grime, on the kitchen table or counter
top. Payment is required on the day of each visit. Visa,
MasterCard and debit cards are also accepted. One-time
cleanings require a credit card payment. For your convenience,
a credit card number may be left on file with us to use
for each cleaning. A $20 fee is applied to all returned
checks.
If your cleaning falls on a major holiday we will contact
you approximately 2-3 weeks ahead of time to reschedule
the cleaning.
Only if you hire an individual. By using Partners in Grime
you need not worry about paying Social Security, Workman’s
Comp, payroll withholdings or any other tax issues. We
handle all the paperwork and pay all the taxes for our
employees.
Since we work in teams of two or three, we strive to send
at least one of the same people to your home each time.
There are times when vacation, illness or scheduling conflicts
prevent this, but we try to make it as infrequent as possible.
No. We will bring our own cleaning supplies and equipment.
Our supplies are safe for use in homes with children and/or
pets. We will be pleased to accommodate you if you wish
us to use your preferred supplies.
No. Our employees are comfortable with pets, as long as
the pets feel the same way! We’d like to get to know your
pet if possible, espe-cially the first time we come to
clean your house. Please let us know of any pet needs
or arrangements you might have in mind.
No. It is not required or expected. If you are pleased
with the work done and would like to tip the cleaners,
they love the show of appreciation.
No. There are no contracts to sign. We're happy to earn
your business each time we clean. If you are happy, tell
a friend. If you are unhappy, call us immediately.
Our goal is to give you the best cleaning possible each
time. Although at times we wish they were, our employees
are not infallible. If something is missed or not done
to your satisfaction, call us by 11am the next day and
we will correct it for free or give you credit towards
your next cleaning.
Our employees are fully covered by Worker’s Compen-sation
insurance and all on-the-job injuries are covered under
this system. You and your insurance carrier are not involved.
Should it be necessary for you to cancel or resched-ule
your cleaning we ask to be notified as soon as possible.
The income our employees earn is very often the sole or
largest source of family income. When a cancellation occurs
that doesn't allow time to replace it our staff is disappointed.
Cancellations received less than 24 hours from time of
service and lockouts will incur a $25 charge.
Since we never use temporary or contract employees, it
is possible that we might get caught short handed on a
particular day due to illnesses or vacations. If we do
call you to ask to reschedule your cleaning to a different
day, your next cleaning will be half off.
How
do I know I can trust the people you send to my home?